Report: The 5 fast food restaurants with the worst customer service

McDonalds Drive Thru

When you head to a fast food joint, you probably are not expecting much in terms of customer service or, let’s be honest, quality of food – so, it’s always nice when you are greeted with a smile and are treated like a human being. Some fast food restaurants are better than that than others, according to a new report.

The American Customer Service Satisfaction Index surveys customers on things like employee courtesy, speed, order accuracy, and even website quality. 24/7 Wall St. has compiled the data and has ranked fast food restaurants in terms of customer service.

Let’s start with the 5 best:

  1. Chick-fil-A
  2. Panera Bread
  3. Papa John’s
  4. Subway
  5. Arby’s

And the 5 worst:

  1. McDonald’s
  2. Jack in the Box
  3. Pizza Hut
  4. Taco Bell
  5. Wendy’s

Fast food restaurants were found to have better customer service than full-service restaurants for the first time ever this past year.  In fact, full-service got their lowest score in a decade.

You can check out the entire list here.