Macy’s is having a hell of a time on Black Friday doing the one thing it needs to do in order to stay in business: sell things to people for money.
A problem with the retailer’s credit card system has affected customers throughout the country. Naturally, this has pissed off a ton of customers.
Hi—it's taking longer than usual to process credit and gift card transactions in some of our stores, but we have added additional associates on the floor and we are working quickly to resolve the issue.
— Macy's (@Macys) November 24, 2017
Dear @Macys – it's all down?
— A. A. Moore (@chaos_slc) November 24, 2017
— Alexander Chernyaev (@cheralexav) November 24, 2017
#BlackFriday is always a mess but @Macys really set the bar this year. No coupons work, no members can access benefits of their cards, and they arent informing customers about the system being down. Probably late, but avoid #Macys stores
— Shane Crosby (@slowyourrolll) November 24, 2017
Yeah, cash only just isn’t going to work these days because other than my friends who wait tables, I don’t know anyone that carries cash these days.
And the problem wasn’t just in stores:
— Jamie Bakacs (@bakacs21) November 24, 2017
Macy’s has seen revenue decline for 11 straight quarters. This won’t help.